a. In order to better serve our customers, we have changed billing software. This software uses a different web portal to pay your bill on.
2. Does this affect me?
a. This will only affect customers who go online to view their bill, make a payment or set up re-occuring credit card or bank draft payments through Round Prairie’s website.
3. I already had an online account with Invoice Cloud. Do I need to set up another account?
a. Yes. Although you may have set up an online account previously, the new web portal will require you to create a new web account. Your old account will no longer be active.
a. Log onto www.ejbilling.com which will bring you to the Flow App page. At the bottom it says “No Account? Signup here.” Click here.
b. Fill in your account information, activation code, name, email and user information and click Create Account.
c. You should see a message that says Account Created.
d. An email will be sent to you by Flow App to Confirm Address. Click the link in the email to confirm your account.
e. Once your account is confirmed you should be logged onto your account page. If not, you will be able to use your username and password to log in.
5. Where do I find my activation code?
a. If you have received the new bill style (plain postcard with no color on it), your activation code should be printed on the left hand side towards the middle of the bill.
b. If you have not received a bill with an activation code yet, you can request an email be sent to you with the activation code. An email can only be sent if we already have your email address on file in your account.
c. If no email address is on file, please call our office and we can add your email address to your profile and give you the activation code.
6. I’ve created my account, but now I can’t get logged in. What’s going on?
a. Once you create your account you will have to confirm your email address. Log into your email and look for a message from Flow App. In the message there is a link to Confirm Address. Click here. Once this is complete you should be able to log into your account.
b. Note that some email service providers may delay the confirmation email; please allow 24 hours to receive this email. Also, be sure to check your junk mail to make sure it wasn’t marked as spam. The email will come from Flow App.
7. It’s been 24 hours and I’ve still not received a confirmation email. I’ve even checked my junk mail box. Now what?
a. If you still have not received a confirmation email, please contact our office at 217-925-5566 and customer service will assist you.
8. I get the error message errors, - validation.account_is_valid validation.not_registered. What does this mean?
a. Most likely if you are receiving this message there is a typo in your activation code. The activation codes are case sensitive. Try copy & pasting the code from the email you received.
9. I logged in, but I have multiple accounts. Do I have to set up an account for each location?
a. No. Once you have logged onto one account, on the home page of your account you will see a link that says Link Another Account. Click here to link multiple accounts together.
10. I have accounts with multiple companies that EJ Water bills for, can I link all these accounts?
a. Yes. Our upgrade in software allows any accounts in EJ Billing to be linked, regardless of company, as long as you have the activation codes.
11. If I am already signed up for Automatic Withdrawl from my account (ACH) or Recurring Credit Card (RCC) do I need to create an account?
a. Yes. The RCC or ACH program you are currently using is with Invoice Cloud and that service will no longer be available. you will need to create a new online account at www.ejbilling.com
12. Once I’m logged in, how do I set up my re-occuring payment method?
a. For a Credit Card:
i. Once you log in you are on your dashboard page. Click the View Full Account Details link in the middle of the page to see your account information.
ii. On the left hand column of the page click Transaction History.
iii. On the left hand Column of that page click Manage Saved Methods and this brings you to the Payment Method Settings.
1. Click the Add Profile button.
2. Enter in Credit Card Information.
3. Click Store Payment Method.
b. For ACH Bank Draft:
i. Once you log in you are on your dashboard page. Click the View Full Account Details link in the middle of the page to see your account information.
ii. On the left hand column of the page click Edit ACH Profile.
iii. Click the Add Profile button.
iv. Enter in Banking Information.
v. Click Store Payment Method.
13. I’ve signed up for Recurring payments, will I still get a paper bill or will I only get an E-statement?
a. A paper bill will be sent to you unless you request an e-statement only.
14. How do I sign up for paperless billing?
a. Once you log in you are on your dashboard page. Click the View Full Account Details link in the middle of the page to see your account information.
b. On the left hand column of the page click Edit Account.
c. Under the account information questions it asks, “Would you like a paper bill?” Use the drop down box to select No – Please send me an ebill only.
d. Click Submit.
15. I set up my new account last month and paid my bill. This month I’m trying to log onto my account and I get a message that says “Page Under Construction” or “Duplicate account contact Administrator”. What is going on?
a. This may be because your computer is remembering the old payment page information. Please clear your cookies from your browser history to see if this helps.
16. How do I clear my cookies?
a. From a computer or laptop if you are using a Chrome Browser to log online:
i. Click on the three dashes on top right side of the screen.
ii. Click on History.
iii. Click on clear browsing data.
iv. Check mark the box by Cookies and other site and plugin data.
v. Click on clear browsing data.
b. From a computer or laptop if you are using an Internet Explorer Browser to log online:
i. Click on the gear on top right side of the screen.
ii. Click on Internet options.
iii. On the General Tab, under Browsing History, Click on the Delete button.
iv. Check mark the cookies and website data box
v. Click on delete.
vi. In the Internet Options Box, Click OK to exit
c. From a cell phone:
i. Bring up your phones browser settings.
ii. Click on Privacy.
iii. At the bottom of this screen click on clear browsing data.